In Metro Manila, malls have been cropping up like crazy over the last couple of years, so a new one might not be met with much enthusiasm unless it has something spectacular to offer.
Trinoma’s facade
Proponents of the Triangle North of Manila, or TriNoma, say they do. "We’re on top of a depot but we’ve got a one-hectare park We have several casual restaurants and fine-dining restaurants and the ambience is different because they’re overlooking the park," said Rowena Manhit-Tomeldan, vice-president and deputy group head for Ayala Malls Group, last week.
The TriNoma Park, split into two levels, offers trees and water features in a Zen-like atmosphere.
The upper level, which has fish pools and bridged paths, is meant for group functions, whereas the lower level, accessible by a winding staircase fused with a waterfall, is a more intimate area for dates or private parties.
Water installations are designed to leap from the ground level all the way to the topmost level and flow into the pools surrounding the area.
Of course, an oasis set amidst 195,000 square meters of leased concrete may be a refreshing change, but it’s not exactly the reason why people go to a mall.
"There are lots of things to see at TriNoma, we have the activity center, seven cinemas, the biggest Timezone in the country. This is not just another mall — we have options for shopping, dining and entertainment," Ms. Manhit-Tomeldan assured BusinessWorld during the press launch.
TriNoma, so-called because it is a perfect triangle bounded by Mindanao Ave. Ext., EDSA and North Ave., boasts of being the center "where all come together."
In four months of operations, TriNoma is said to have drawn a fair share of the connected MRT station’s 80,000 daily foot traffic.
In addition, housewives, students and office workers of nearby government agencies are mainstays for the work week, while families descend on the weekend.
TriNoma General Manager Javier D. Hernandez said that for the moment, the Ayala Malls Group is focused on building up mall traffic and opening all the stores before Christmas.
The mall’s 3,000 parking spaces are now available to customers. Crossings department store is already open and so far, 75% or close to 400 of the expected 550 retail shops in the mall are now fully operational.
With anchor store Landmark supermarket and food court opened recently and the bi-level Landmark department store opening this October, TriNoma is set to welcome more shoppers.
"Brands like Rolex, Lonsdale, Skechers, Birkenstock, Flojos — you’ve seen them in other stores but this time they’re stand-alone concept stores. We have the biggest flagship stores of Kamiseta, Bayo, Penshoppe, Bench we’re looking not just at high-end foreign brands; we want the local brands to come in," Mr. Hernandez said.
"We want the mall to be unique. We’ve collaborated with the tenants through a painstaking planning process so all the stores here look different [from their branches elsewhere]," he added.
TriNoma has several entry points to four zones, each with a distinct ambience, spread out on four levels.
Mr. Hernandez observed that classical music will be out of place on Level 2, the Teen and Sports Zones, and its graffiti-art decorated hangout areas. Nor will such music be welcome in the Children’s Zone, but it could be more appropriate for the Wellness Zone or perhaps for the Home Zone and its relaxed, laid-back atmosphere.
Mall for everyone
A plethora of fashion shops will make shopaholics’ heads spin, but among the notables is the first outlet in the country for women’s apparel brand Promod, which grew from a French family boutique in 1975 to a global brand located in 35 countries, with the Philippines as its fifth Asian country.
Other firsts include Hong Kong’s Tough Jeansmith, Brazil’s Dumond, homegrown Bleach Catastrophe, a quirky footwear concept store called Res-Toe-Run, and the flagship store of Adidas, which provides the option of customizing one’s shoe — for example, to fit pressure points depending on how one walks.
Children’s stores include Animaland, Ants & Bees, Barbie, Club Princess, Hallmark Babies, and Hobbes, whereas teens have The T-shirt Project, Artwork, Ecko Unlimited, Planet X Comic Shop, Boyz Toyz, Shoe Salon and People Are People.
A good number of IT stores can be found, among them Olympic World, Canon D Zone, Power Mac, HP Invent, Digital Walker, and Avant.
Health, beauty and wellness, on the other hand, include Obagi Medical Spa, The Spa, Shiseido, The Face Shop, among others, lumped in with home shops Restoration, Interiors, and Showcase Carpet, to name a few.
Restaurants include those found in other Ayala developments like Greenbelt and Serendra, plus the first Manila outlet of La Maison from Cebu.
As the mall also aspires to be an entertainment hub, live performances are held at the activity center.
Private viewings and filmfests at the One THX Cinema or any of the six all-digital cinemas will be held in the future. For now, Mr. Hernandez said that the TriNoma cinemas, with a total seating capacity of 2,000, have consistently been in the top three for nationwide sales for blockbuster movies.
"You haven’t seen this number of shops, dining and entertainment options available in a single retail space in the North area until now," said Mr. Hernandez.
It’s no idle boast. One can check in at the concierge for store information as one is likely to get lost in this maze of a mall.
credit: BWorldOnline.com
Trinoma is a nice mall. However, hope that space will be provided for breastfeeding mothers.
Comfortrooms are really clean.
not coming back. hate landmark. while the presence of security guard is welcome, to have one appear right at your shoulder the moment you pick up an item is really annoying and downright insulting to the customer. look if you do not trust your customers who actually spend thousands of pesos on your stuff, you better put a sari-sari store where the customer will tell you what they like and someone will get it, instead of a department store. you actually watch like vultures over someone considering a product and yet you turn a blind eye at people who would test products thats are not testers. just check the contents of the lotions. don't you consider opened/used products as losses/spoils? or do you just leave them there thinking that someone will make the mistake of buying the product? the other annoying thing is that the moment that you actually decide on the product, there are no sales assistants around. just try it. go to landmark trinoma and see what i am talking about.
not coming back. hate landmark. while the presence of security guard is welcome, to have one appear right at your shoulder the moment you pick up an item is really annoying and downright insulting to the customer. look if you do not trust your customers who actually spend thousands of pesos on your stuff, you better put a sari-sari store where the customer will tell you what they like and someone will get it, instead of a department store. you actually watch like vultures over someone considering a product and yet you turn a blind eye at people who would test products thats are not testers. just check the contents of the lotions. don't you consider opened/used products as losses/spoils? or do you just leave them there thinking that someone will make the mistake of buying the product? the other annoying thing is that the moment that you actually decide on the product, there are no sales assistants around. just try it. go to landmark trinoma and see what i am talking about.
the promos on TRINOMA LANDMARK department store where all too untidy...why dont the manager let their lady promo's pony their hairs..they all look mess-up due to their hairs..they can't even concentrate to assist there customers they're too busy fixing their hair...why dont they compare their promo's or sales clerk on how SM management handled their people...huh?
let me just share with your a very very bad and disappointing service i had with Landmark Trinoma we purchased a dining set last saturday, we waited till Wednesday for the delivery, however it's already Friday and still nobody from landmark made an effort to inform us as to why the said item still wasn't delivered so i made a call, i was answered by a certain michael who arrogantly tells me that he's the supervisor. i told him about the predicament we are in and what he simply told me was that he will give me a call after he coordinated with the admin people regarding my concern (i had the feeling then that this guy did not think i was serious about the thing i am following up on)
true enough..an hour passed still no call from this certain michael, i dialed again an this time a woman answered turned the phone over to this michael told him i waited for an hour for the call he promised to which he never did and asked him whatever happened to the item i was following up on...ironic as it may seem they should be the one doing it right? giving clients the feedback when an item was not delivered on a certain promised date..
he told me they were trying to contact our landline but the phone is just ringing, trying to give the impression that there's no one to answer the call, hearing this i really got mad because for about an hour nobody made a call i know it for a fact because i was using the using the pc which was right beside our landline. and since this excuse did not went well he goes on telling that he's still looking for the staff he instructed to look into the delivery details, to my sheer frustration i told him why not use the paging system since i can hear it in the background...
he tried to apolise and tell me one of the reason for delayed delivery was because they had bulk deliveries the past week, well i could have understand that better had someone just called and informed us about it and not just assume because we are not from landmark duh?! and they should have had a proper coordination with their sales team so frontliners wouldn't confirm 2-3 days standard delivery.
but since it looks like he's already ran out of excuse already he then informed me that it' looks like the was something missing in my info sheet "the sketch" Alas it also came from him the real reason why that they weren't able to deliver on time was because of the damn stupid sketch of my address, in the first place we gave them 2 contact numbers a landline and a mobile number to which they can contact 24/7. why didn't anybody from their dept made a call because i could have easily faxed it right away...
to make the story short after giving him the full details of the address, he told me that the delivery would definitely be by sat (11/21) or sun (11/22).. to which we are yet still find out.
what frustrates and irritated me the most is the fact that landmark is not just a small department store they claim in their site that their company is synonymous to high quality merchandise, excellent service so and so ...well i think they still yet have to prove it here in their landmark trinoma branch...
i just want to share a very very bad experience sa landmark trinoma just yesterday. We are from bacoor cavite and it just so happened that my brother who is an employee of ayala land recieved EGC (gift cards) as part of their company’s incentive. So we travelled all the way from cavite to trinoma just to experience their mall.at around 2pm my brother asked the customer service attendant of Landmark if the EGC’s were accepted. She automatically said yes. so we proceeded on choosing the items to purchase for my mom and dad who happened to be senior citizens already, two kids, my brother and her wife. we finished at around past 7pm exhausted. as we go to the counter, the cashier answered “kanina umaga pa po nakadown ang bpi swipe system, hindi po namin masswipe yanng egc” So imagine our dissapointment (ung pagod sa pagpili ng mga bibilhin from 2-7 paikot ikopt sa magulo nilang department store at layo ng biyahe nmin para lang masilayan ang trinoma) we asked for the manager’s actiuon but she cant do anything to resolve the issue. (FYI – only landmark trinoma ang down daw ang bpi, pero ang mga boutique sa labas ok nmn, gumagana) We stayed there for two hours trying to get our justice but they haven’t done anything. Pampalubag loob man lng ba. wala> as in wala silang ginawa. Funny no?? they dont treat their customers right. Mga walang breeding. Deadma lng sila. Any ideas where i can file a legal complaint??
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